FAQ

Shipping Information

Where do we ship

The Netherlands – Free Shipping

Europe – €10 or Free shipping above €100
(Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Luxembourg, Norway, Poland, Portugal,, Spain, Sweden, Switzerland, United Kingdom)

USA – €20 or Free shipping above €250

Rest of World – €25 or Free shipping above €250
(Australia, Brazil, Canada, China, Hong Kong, Israël, Japan, Malaysia, Mexico, New Zealand, Qatar, Romania, Russia, Saudi Arabia, Singapore, South Africa, Taiwan, Turkey, United Arab Emirates)

Estimated delivery time

The Netherlands – 2 to 5 business days

Europe – 5 to 10 business days

USA and Rest of the world – 5 to 12 business days

Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are not responsible for lost or stolen packages. All shipping services used by Daniëlle Cathari provide a tracking number and insurance of your package. We are unable to deliver to post office boxes.

Taxes and duties

All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the order total. For countries outside Europe; customs, taxes, duties, and collection fees may still apply. All duties and/or taxes are the responsibility of the customer and are not collected by Daniëlle Cathari, nor are they included in the order total. Any applicable fees will be due upon delivery.

Shipping method

Packages will be shipped using our standard shipping service, which will be PostNL or DHL. All packages are traceable with tracking information as soon as this is available.

Return Information

Return and exchange terms and conditions

Items purchased on daniellecathari.com are eligible for returns or exchange within 14 days of delivery. All items must be unworn in their original condition, with all original tags and packaging intact to be eligible for return. Please send us an email, once we receive the returned item(s), you will receive your refund or coupon code typically within 48 hours. We do no’t cover the shipment costs or customs charges for returning your order.

If you want to refund or exchange your order, please contact: info@daniellecathari.com.

Refund method

All returns that are shipped back, following our return and exchange terms and conditions, will be refunded to the original form of payment. Shipping charges, customs, taxes, duties, and collection fees are not refundable.

Exchange availability

If you would like to exchange your order for a different size or a different item please send us an email, once we receive the returned item(s), we will send a coupon code typically within 48 hours. With the coupon code you can order a different size or different item. We are not able to reserve or guarantee stock in advance.

Sale returns

Our regular return and exchange policy for online orders as described above applies during sale periods.

Damaged or defective products

If you received a damaged or defective product please contact us at info@daniellecathari.com, we will respond within 48 hours. We will find a suitable solution to make sure you will receive a new product in good condition.

Payments & Contacts

Payment methods

We accept payments via iDEAL, PayPal, VISA, Master Card, Maestro, American Express and Shop/Apple/Google Pay.

Contact information

For all commercial enquiries please email: info@daniellecathari.com.